TERMS

ORDER TIMELINE

Our company produces all products in house and ships within 5 to 7 business days.

Oftentimes, orders process faster than that, but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade (Monogram, Name, etc.).

Both are produced in house, but the pre-made is shipment ready while the made-to-order products (Monogram, Name, etc.) take 5 to 7 days to be created for you

CUSTOM ORDER DISCLAIMER

Upon payment of this invoice, I verify that I have been granted prior permission from third-party companies to use their logos on my personal items, and take full responsibility for any legal penalties should I use these logos without permission, and hold Optimum Graphics, LLC free of any legal liabilities pertaining to these copyrights. All of our products are custom made to order. There are no refunds, no exchanges and no returns on any of our products. While we make every effort to make sure each decal/product is as perfect as possible, these are custom made items and minor imperfections can occur. If you feel an item has been grossly misrepresented, please let us know so we can work with you to correct the problem. We want you to be happy with your purchase! If any of our decals are destroyed during installation, we may offer you a replacement at a reduced cost. In order to qualify for a lower cost replacement, you must send us clear images of the damaged decal along with a copy of the Invoice and Package Slips.

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% custom designed to order.

Your product(s) can be damaged if:

* TOO MUCH PRESSURE IS APPLIED TO THE INSTALLATION OF THE DECAL

* LEFT OUT IN THE SUN

* MACHINE WASHED ON COLD

CUSTOM ORDERS

We always love creating new products from scratch.

Please contact us for a quote.

Email us at: custom@optmgfx.com

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING

Our company ships through the following carriers USPS

INTERNATIONAL SHIPPING (if applicable)

We happily support and love our international customers.

We ship all International products through USPS

Optimum Graphics, LLC is not responsible for duty or brokerage fees for international shipping.

These charges come from your country during importation of your package.

COST CALCULATIONS

We do our best to apply fair shipping costs to each order.

* Shipping costs are calculated automatically during checkout.

TIMELINE

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 2 TO 3 DAYS to be designed and printed for shipment.

RETURNS

Our policy lasts 30 days from date of delivery. All shipments are tracked via USPS. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective.

Additional non-returnable items:

* Gift cards

* Custom made items with Names or initials.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@optmgfx.com

SALES ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@optmgfx.com and send your item to: Optimum Graphics, LLC Shipping

To return your product, you should mail your product to: Optimum Graphics, LLC, 2426 Deberrys Mill Road, Conway, NC 27820.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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